Publishing Announcements

ServiceDesk Plus Cloud gives you an option to publish announcements while fixing the problem without breaking the workflow. In a scenario where you want to inform the company that the mail server will be down for the next five hours and that you are working to fix the problem, you need not go to the home page to make an announcement. You can simply publish the announcement from the problem module.

To publish announcements

• Click the Problems tab. This opens the Problems List View page.
• Click the subject link of the problem for which you like to view the reminder. 
• In the Problem Details page, click the Actions combo box and select the Make an Announcement option. This opens the Make an Announcement popup box.
• The announcement title and description of the problem get displayed automatically. These are mandatory fields.
• Specify any relevant information about the announcement in the description field.
• Specify the date and time under Scheduled and To fields by selecting from the  calendar button.
• If the To field is not entered, the announcement will be displayed on the dashboard forever.
• Select the Announcement Type, Priority, and Services Involved.
• To send the announcement as mail, enter the email of users in the Email Users dialog box.
• Set the Accessibility as Private (visible only to technicians), Public (visible to everyone) or Shared (visible to only selected User Groups)
• Click Save. You can see the announcement on the Home page.

Editing and Deleting Announcements

You can edit and delete the announcement from the Home tab.

To edit the announcement:

1. Go to Home >> Announcements.
2. Click theicon beside the announcement title and select Edit. This opens the Edit Announcement form.
3. Change the details of the announcement in form.
4. Save the changes. All the changes made in the announcement will be saved.

To delete an announcement:

1.  Go to Home >> Announcements.
2. Click theicon beside the announcement title and select Delete. A dialog pops up asking for confirmation.
3. Click OK to delete.

To add an announcement:

1. Go to Home >> Announcements >> New Announcement. The New Announcement dialog pops up.
2. Enter the Announcement Title. This can be a short statement that describes the announcement.
3. Type the Announcement Content in the text box provided for the same.
4. Select the From date and To date using the calendar icon  beside the respective fields.
5. Select the Announcement Type, Priority, and Services Involved.
6. To send the announcement as mail, enter the email of users in the Email Users dialog box.
7. Set the Accessibility as Private (visible only to technicians), Public (visible to everyone) or Shared (visible to only selected User Groups)
8. Save the changes.