Reconcile IT and non-IT Assets - ServiceDesk Plus Cloud (SDP Ondemand)

The Reconcile option allows you to merge two duplicated resources and delete one of the resources. This is essential when the assets received from a Purchase Order are associated to Departments or Groups, and on performing a domain scan or a network scan, these assets are duplicated.

Say, "LD400 - PO # 2[10]" is the workstation purchased and has been renamed as "SDP-dept". On performing a scan, both the workstations (LD400 - PO # 2[10] and SDP-dept) appear in the List View. To avoid duplication, you can reconcile the workstations, where LD400 - PO # 2[10] is deleted and SDP-dept is retained. The reconcile option can be performed from either the PO details page or from the asset list view page.

To reconcile from the asset list view page,

Click the Assets tab in the header pane.
Pick any product type from the left pane, say workstation.
From the workstation list view, enable the checkbox beside the two workstations to reconcile.
Click Actions >> Reconcile. A confirmation message pops up.
Click Yes to proceed with the reconcile operation.

Note: Please note that if both the assets are received via Purchase Order, then the assets cannot be reconciled.

Only assets with the same template can be reconciled. For example, a router and its child assets can be reconciled. However, you cannot reconcile a router with an access point.