Reminder

ServiceDesk Plus Cloud provides you with the option of tracking your tasks every day. The tasks that you add to the My Reminders list act as a substitute for your sticky notes or post-it notes which you would use to remember your tasks for the day.

Add Reminders

To add new reminders:

• Go to Home >> Reminder. Click New Reminder.
• Alternatively, click Quick Actions>> Reminders >> Add Reminder. 

• Enter the summary in the text field provided.
• Select the Date & Time for the reminder by clicking the calendar icon  beside the date field and choose the date of your choice.
• From the time combo box, choose the time for the reminder and click Apply.
• Choose to opt for an email reminder, if you wish.
• Click Save.

Changing Status

When you have completed a reminder, you can check the reminder and mark it as Completed under Modify Reminder State to. Reminders marked as Completed will appear struck out.

Deleting Reminders

1. From the Reminder List view, enable the checkbox beside the Reminder summary to be deleted.
2. Click Delete.
3. A pop-up window confirming the delete operation appears. Click Confirm.

The advantage of moving the reminder to the completed state instead of deleting it completely is that you can revert the state of the reminder to Open again and edit its attributes. However, once you delete the remainder, it is completely removed from the application and cannot be retrieved.