or the drop-down on the top right corner. These filters allow you to view the entries generated that day, the current month, the last week, and the like. You can also use the Custom Range option to manually choose a specific period.Track all the actions performed on a request under the request history. You can further search for specific entries based on time, fields, and operations.
To view the history of a request, open the request, and click the History tab.
Click the date filter or the drop-down on the top right corner. These filters allow you to view the entries generated that day, the current month, the last week, and the like. You can also use the Custom Range option to manually choose a specific period.
To sort the entries by ascending or descending order of date, click the 
icon displayed beside the date drop-down.
To view the request logs for specific fields and operations, click the search bar and choose the required field or operation. For example, you can pick out request logs generated for specific operations such as approvals, conversations, notes, attachments, and more.
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Similarly, you can pull out request logs created for specific default and custom fields such as group, priority, assets, site, technician, and more.
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In service requests, you can additionally use the filters to search for resource-specific and service cost-specific entries. You can also search entries based on additional fields that will be listed at the end of the drop-down list.
As you select the fields, operations, and/additional fields, the corresponding search results will be displayed below.