Requester portal settings allow you to customize help desk activities in the requester portal.
Role Required: SDAdmin
Go to Setup > General Settings > Requester Portal > Requester Portal Settings and configure the following options:
Reminder Settings
Display My Reminders to requesters.
Request Settings
Reopen requests.
Close resolved requests.
Disable the default request template for requesters.
Show incident approvals to requesters.
In the Add Request form, display only the assets associated with the requester. If this option is disabled, all assets in the service desk instance will be displayed in the Add Request form.
Automate associating assets owned by requesters with requests created through emails.
Create requests on behalf of other users in the same department/site or any user.
Enable requesters to cancel requests: Direct Cancellation or Notify Technician.
Set editors in the same department/site or who are service request approvers.
Edit their own requests.
Edit incident requests or service requests or both.
Service Catalog Cost Settings
Configure who can view service and resource cost information: Requesters and/or Approvers.
Search Settings
Requesters can search only from the selected modules. Select at least one module.
Rearrange modules to display search results in a specific order.
Other Settings
Requesters can edit their profiles.