Searching Requests
In the Request module, you can search through all system fields, additional fields, attachment names, merged request IDs, description, conversations (non-automated responses alone), and notes. All Active, Trashed, and Archived requests can also be searched. The search results can be viewed as a table or a template.
You'll find the search field on the upper-right corner of the application window. When you click inside the search field, a drop-down list with various request fields appears. You can select the appropriate field to further refine your search.
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To restrict your search to only description, notifications, and notes, choose the Request Contents field by clicking on More in the drop-down menu.
To search through Trash requests modify the filter to include Trash Requests, as shown.
To search through Archived Requests, select Archived Requests in the Search drop-down list.
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