Search Solutions

You can search through existing solutions in the knowledge base and associate solutions that help you resolve an issue.

1. Navigate to the Resolutions tab in the request details page.
2. Click Search Solutions.
3. The request subject will be auto-populated as the search term. You can edit the search term if needed.
4. Select the topic to search from. You can also select an approval-based filter to search.
5. Select the relevant solution and click Copy to Resolution.
6. You can modify the request status, add attachments, or add a worklog if needed.
7. Click Save or Save and Add to Solutions.

The associated solution will be displayed under Referred Solutions. Click to detach a solution.