StatusIQ is an incident communication platform that provides updates on system outages and scheduled maintenance through status pages, email, and SMS. It enables administrators to communicate incident information in a structured and consistent manner.
StatusIQ supports public and private status pages, multi-channel notifications, uptime reports, and mobile access.
This integration applies only to incidents:
Created manually in ServiceDesk Plus Cloud
Created through the Site24x7 integration
From the request details page in ServiceDesk Plus Cloud, you can:
Create, update, and resolve StatusIQ incidents manually or through automation.
View all available status pages listed in your StatusIQ application.
View all components linked to a StatusIQ incident.
Associate additional components with a StatusIQ incident.
Enterprise License for ServiceDesk Plus Cloud.
SDAdmin role to install the extension.
Technician access to the Requests module in ServiceDesk Plus Cloud and access to at least one status page in StatusIQ.
In ServiceDesk Plus Cloud, go to Setup > Apps & Add-ons > Extensions.
Under the All Extensions tab, search for Status IQ and install it. Alternatively, install the extension from manageengine.marketplace.com.
After installation, go to Installed Extensions > Site24x7 StatusIQ.
Hover over the StatusIQ connection and click Connect.
Click Connect to view the access permission form.
Review the terms and click Accept to proceed.
You will be directed to the Installed Extensions page.
Under Extension Variables, ensure that the URL matches your data center domain.
After the extension is connected, technicians can manage StatusIQ incidents directly from the request details page.
On the request details page, technicians can use the right pane to:
View the status of StatusIQ components associated with the ServiceDesk Plus Cloud request
Switch between multiple StatusIQ pages associated with the StatusIQ component and ServiceDesk Plus Cloud request.
Associate multiple StatusIQ components with the ServiceDesk Plus Cloud incident and StatusIQ incident.
Search StatusIQ components associated with the selected StatusIQ page.
On the request details page, technicians can use the StatusIQ tab to:
Select a StatusIQ page associated with the component and ServiceDesk Plus Cloud incident.
Create an active or historic StatusIQ incident under the selected StatusIQ page.
Post updates and publish postmortems for the created StatusIQ incident.
Track incident updates from the request details subtab and the StatusIQ application.