Third-Party Notifications

Send custom notifications to third-party applications from ServiceDesk Plus Cloud.

Currently, you can send notifications only to Microsoft Teams.

This feature is available only when the Microsoft Teams integration is enabled.

Supported Modules	Role Required
Requests	SDAdmin (for all sites), SDSiteAdmin/HelpDeskConfig (only for associated sites)
Problems, Changes, Projects, Releases, Solutions, Purchases, Contracts, Custom Modules	SDAdmin
Assets	SDAdmin, AssetConfig
CMDB	SDAdmin, SDCMDBAdmin

Prerequisites

Authorize Microsoft Teams to receive notifications.

Go to Microsoft Teams and authorize the bot or chat to access the service desk instance by using the Authorize command. Learn more.
Configure notifications by using the Configure command.

Go to Setup > Automation > Custom Actions > Third-Party Notifications.
Select the required module from the drop-down and click New Third-Party Notification.
Fill out the form using the pointers given below.

Field	Description
Notification Name*	Provide a name for the third-party notification.
Description	Describe the usage of the notification.
Type	Microsoft Teams notification is selected by default.
Applies to/ Applies to product type/ Applies to configuration item	Choose the appropriate sub-entity in the respective module.
Notify*	Select your preferred recipients by roles, email addresses, or channels.
Message*	Provide the notification message.
Details*	Add key-value details. Click the plus icon to add multiple details.
Action Buttons	Select the required action from the drop-down.

*mandatory fields

After configuring all the details, click Preview to see how the card will appear in Microsoft Teams.
Click Save.

Click the notification to expand and preview its details. Then, click Related Workflows to view the execution details of the notification in the associated automation.

Use the Gear icon to edit, delete, or enable/disable notifications. You can also enable/disable notifications using the toggle button in the Status column.
To delete, enable, or disable notifications in bulk, select the notifications and use the Actions menu on the toolbar.
Click the Search icon to find a notification based on the criteria.
Click the Table Settings icon to customize the list view layout.