View Configuration Item Details 

The details page displays all information related to a CI.

1. Go to the CMDB tab.
2. On the left pane, select the CI type.
3. Click a CI name on the list view to view its complete specifics.

Depending on the CI type selected, the tabs displayed vary.

Details - Provides the basic CI details and additional details of the CI that are managed in the Assets tab.

Associations - View requests, problems, changes, releases, and contracts associated with the CI. You can also view the number of associations from the right pane.

Downtimes - Schedule downtimes for the CI. You can also view the number of downtimes from the right pane.

Relationships - Add and view the relationship of the CI with other CIs. You can view the relationships in:

• List View - Displays all relationships in a table format. Technicians can bulk delete relationships in the list view layout by selecting them and clicking Delete on the toolbar.

• Template View - Groups and displays relationships based on the relationship type.

Relationships as Tabs - The CI relationships with other CIs can be displayed as individual tabs if the relevant option enabled for the CI type under Setup > Customization > CMDB > CI Types. Learn more.

History - View the CI history.

1. Filter the entries based on time period operations and fields.
2. Use the date filter to view history for a specific period.
3. Click to sort the CI history by time in ascending or descending order.

Data  Quality Metrics 

Data quality metrics provide quick insights into the accuracy and reliability of CI data. You can view the Data Quality Metrics in the right pane of the details page for each CI.

Completeness:

• Displays the percentage of completeness for the CI based on the formula (Number of filled preferred fields ÷ Total preferred fields) × 100.

• Click Edit to enter the values for the preferred fields. To configure preferred fields, click here.

• Preferred fields are indicated with this symbol .

• Click to show or hide symbol next to the preferred fields.

Staleness:

• Shows how long the CI has not been updated.

• Staleness is calculated based on the Last Update Threshold (Days) configured in the data quality policy.

• For example: If the threshold is set to 30 days and a CI has not been updated for 45 days, the CI will be considered stale for 15 days.

• Click Update to manually mark a CI as up to date.

Orphan:

• Indicates whether the CI has a configured relationship.

• To remove orphan status,all valid relationship must be established as per the configured relationship rules.

• Click View to view the configured relationship type and related CI.

Note:

Orphan policy is recalculated for a CI when a relationship is created or deleted.

Staleness and completeness are recalculated whenever a CI is added, edited, or deleted.

When a CI is copied, all three policies are recalculated.

When the CI type is modified:

• All three policies (orphan, staleness, and completeness) are recalculated.

• Additionally, the orphan policy is recalculated for the CIs listed in the Relationship tab.

When a CI's state is changed to an End-Of-Life state, all policy configurations are removed.

By default, a child CI type inherits its configurations from the parent. If no configuration is set in the parent, it inherits them from the super parent.

 Limitations 

When preferred fields (CMDB fields or CI type fields) in completeness metrics are deleted, the completeness percentage is not recalculated excluding the deleted fields.

When a policy is edited, metrics for existing CIs will not be recalculated unless the CI type is edited or the policy is executed again.