View Configuration Item Details 

The details page displays all information related to a CI.

1. Go to the CMDB tab.
2. On the left pane, select the CI type.
3. Click a CI name on the list view to view its complete specifics.

Depending on the CI type selected, the tabs displayed vary.

Details - Provides the basic CI details and additional details of the CI that are managed in the Assets tab.

Associations - View requests, problems, changes, releases, and contracts associated with the CI. You can also view the number of associations from the right pane.

Downtimes - Schedule downtimes for the CI. You can also view the number of downtimes from the right pane.

Relationships - Add and view the relationship of the CI with other CIs. You can view the relationships in:

• List View - Displays all relationships in a table format. Technicians can bulk delete relationships in the list view layout by selecting them and clicking Delete on the toolbar.

• Template View - Groups and displays relationships based on the relationship type.

Relationships as Tabs - The CI relationships with other CIs can be displayed as individual tabs if the relevant option enabled for the CI type under Setup > Customization > CMDB > CI Types. Learn more.

History - View the CI history.

1. Filter the entries based on time period operations and fields.
2. Use the date filter to view history for a specific period.
3. Click to sort the CI history by time in ascending or descending order.