Viewing Requests based on Filters

With ServiceDesk Plus Cloud, you can apply various filters and view only a specific group of requests that you wish to view.

• Click the Requests tab in the header pane. This lists all the open requests available in the ServiceDesk Plus Cloud application.
• To view a specific group of requests, click the All Requests filter drop-down in the header pane as shown below. 
• Click the Table Settings icon, select the number of records that should be displayed on a single page. You can choose from 10, 25, 50, 75, or 100 requests to be shown per page.

You have three different filter categories to filter your requests - All, Incidents, and Service Requests. To view requests listed under these specified filter categories:

• Click the Requests tab in the header pane. This opens the Requests List View page.
• Click the Filter dropdown on the top left of the page. You can see the list of all filters. Select the filter from the list based on your priority.

Request groups

All the incoming requests will be classified under different titles. These request titles are listed under the requests option. On selecting the specific title of the request, the corresponding set of requests get listed.

My open or unassigned requests: All your open requests & the requests that are not assigned to any technicians will be listed under this option.

Unassigned requests: All the requests that have not been assigned to the technicians will be listed under this option.

My open requests: When you click the requests tab, this filter is selected by default and all the requests that are assigned to you will show in the open status.

My requests on hold: All your assigned requests that are kept on hold will be listed under this option.

My overdue requests: All your assigned requests that have crossed the scheduled time will be listed under this option.

My pending requests: All your assigned unfinished requests are listed under this option.

My requests due today: All your assigned requests that are due for the current day will be listed under this option.

My completed requests: All your assigned requests that are closed will be listed under this option.

All my requests: All requests on all status say (closed, pending, open) will be listed under this option.

Open requests: All the open requests irrelevant of the technician will be listed under this option.  

Requests on hold: All the requests that are kept on hold irrelevant of the technician will be listed under this option.

Overdue requests: All the requests that have passed due by time irrelevant of the technician will be listed under this option.

Requests due today: All the requests that are due for the day irrelevant of the technician will be listed under this option.

Pending requests: All the unfinished requests irrelevant of the technician will be listed under this option.

Completed requests: All the closed requests irrelevant of the technician will be listed under this option.

All requests: All requests on all status say (closed, pending, open) will be listed under this option.

My view: All the requests that are customized and created by you will be listed under this option.

Sorting requests by column: To sort request by column, click the column header. Clicking it once will sort it in ascending order. Clicking twice will sort the column in descending order.

In addition to this, if you have any requests placed in groups, then you will also have an option to filter the requests based on a specific group alone. You can also perform a column sort of the requests.