The survey results from Zoho Survey and ServiceDesk Plus Cloud Survey are recorded on this page, under respective tabs.

If Zoho Survey was never integrated, only ServiceDesk Plus Survey results will be displayed. However, if Zoho Survey was enabled at least once, the results from Zoho Surveys will be retained on this page even if the integration was disabled later.

You can also view the results of the survey for a request from the request details page by clicking View Survey Results on the right pane.

• If the sur vey was created from Zoho Survey, you will be redirected to Zoho Survey Response page.
• If the survey was created in ServiceDesk Plus Cloud, the result will be displayed in a pop-up.

Zoho Survey Results 

The results of surveys that were configured in Zoho Survey and sent from ServiceDesk Plus Cloud are listed. You can view information regarding the survey results such as,

• Request subject for which the survey was sent. Click on the subject to view the complete request details.
• Type of request - incident or service request.
• Request details such as request ID, requestor, assigned technician, and completed date.
• Survey template that was sent for the request.
• Overall score. Click on the overall score to view the details in Zoho Survey Response page.

ServiceDesk Plus Survey Results 

This page lists the results of each survey created and sent from ServiceDesk Plus Cloud, along with all the associated details.

• Click the subject link of a survey result. This opens the User Satisfaction Survey page.
• In the user survey page, you can view three blocks of information such as Survey Details, Requester Comments & Suggestions, and Requesters Answers.
• In the survey details you can view survey sent to, date, time, reason, survey ID, created on, answered on and closed on the information.
• You can view the requester comments, suggestions and their answers in their corresponding blocks.
• You also get the satisfaction level summary in percentage.

You can use the  icon and go to the Column Chooser drop-down to select the details you wish to view on the results page.

Survey Language for Requesters  

When taking up the survey, if the requester is signed into ServiceDesk Plus Cloud with their credentials, the display language of survey will be set according to the requester 's preferred language in their Zoho Accounts user profile. If the requester is not signed into the application, the display language is the language set according to the user's browser locale language.