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ServiceDesk Plus Cloud login home displays My Summary page with information on the request summary of the requests assigned to the user who has logged in. In the case of requesters, My Summary displays information regarding the requests that have been raised by them. 

The technician/administrator login of ServiceDesk Plus Cloud, My Summary tab displays the following information:

  1. Number of requests assigned to the logged in technician that is overdue.
  2. Number of requests assigned to the logged in technician that are due for that day.
  3. Number of pending requests that are assigned to him/her.
  4. Number of changes assigned to the logged in technician that is approved.
  5. Number of changes assigned to the logged in technician that are unapproved.
  6. Number of Open problems assigned to the logged in technician.
  7. Number of problems that are unassigned to technicians.

On clicking the numbers, a pop-up will emerge providing the details of the corresponding request.