Domain Scanning

ServiceDesk Plus Cloud automatically discovers all domain systems in your network. You can select any or all domains and discover workstations within the domain by providing the required login name, domain controller, and password.

Add a New Domain

Go to Setup > Probes & Discovery > Domain Scan.
Click New Domain.
Select the installed Probe in your network which has access to the domain.
To add a new probe, click , enter the Probe Name and click Save.
Enter the Domain Name and Domain Controller Name (mandatory).

Ensure that the DNS entry of the hostname specified in the Domain Controller Name field points to the domain controller. For example,

nslookup domain-controller-host

> 192.168.1.1

The resolved IP must match the domain controller's IP.

If the DNS entry points to a different machine (192.168.2.2), the scan will fail.

Specify the Login Name (mandatory). This is the user's login name. For example, Administrator. To learn more about the user's required permissions, click here.
Specify the Password for the user.

The stored password will be encrypted by using AES 256 encryption method.

Choose Use SSL if the connection between the probe and the domain controller must be over a secure LDAP (LDAPS).

Make sure that you install the SSL Certificate of the domain controller in the probe machine.

Enter the Base DN. The probe will fetch all workstations under the base DN by using the search filter "(objectclass=computer)".
In Description, provide additional information about the domain.
Enable/disable software scan for Linux/Mac/AIX. Enable this option to scan software on Mac or Linux machines.
Click Save. You can see the domain getting listed in the domain view list.
Click Cancel to cancel the details.

For the workstation scan to execute successfully, the login user (specified in the domain configuration) should meet the following requirements: click here

Scanning a Domain

Click > Scan Domain beside the domain to be scanned from the Domain list view.

You should now see the complete scan report, displaying the total number of scanned workstations, the number of successfully scanned workstations, and the number of failed workstations.

Editing a Domain

Click > Edit Domain beside the required domain name.
In the Edit Domain form, you can modify the name of the domain, login name, password, and description of the domain.
Click Save to save the changes.

Deleting a Domain

Click > Delete Domain beside the required domain name.
In the pop-up, click Yes to proceed with the deletion. If you do not want to delete the domain, click No.

Scan Summary

To view a summary of the last completed scan,

Go to Setup > Probes & Discovery > Domain Scan.
Click > Last Scan Summary.

You can also quickly view the scan summary by clicking the icon in the list view.

User's (Login Name) Permission

The user should have read access to the domain or to the Base DN specified in the domain scan configuration.

On the domain controller machine, open the Active Directory services.
Right-click the domain's properties (or respective Base DN object's properties).
Go to Security, verify or choose the login user, and click Apply.