Worklog timer allows you to track the time spent by technicians in resolving a request or in performing an assigned task within a request. It also provides you the technicians count working on a request and whether they have initiated the assigned work.
Go to Requests and click a request.
On the request details page, click WorkLog Timer located at the right panel.
Add your work details or other important information in the Comment section and click Start My Timer.
You can enable/disable the Include non-operational hours option.
You can configure this option under Worklog Settings in the Advanced Portal Settings.
When you have resolved the ticket or completed the assigned task, click Add My Worklog.
Under Table Settings, you can choose the worklog to be displayed in the list view.
Click upon the Timer icon of a request; technicians who are currently working on the request will be displayed along with the worklog details.
