Chatbot Customization
Customize Ask Zia for technicians and requesters.
Role Required: SDAdmins
Ask Zia is available in two chatbot types: Conversational and Classic
This document explains the benefits and usage of these chatbot types.
Role Required: SDAdmin
Benefits of Zia chatbot customization:
- Ensures personalized experience in your communication with the users.
- Offers one-on-one interactive responses.
- Provides personalized product recommendations.
Zia Chatbot Customization (Classic)
- Navigate to Setup > Zia Chatbot > Chatbot Customization.
- Click Customize on the top-right side of the page.
.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy84NjYvMjUxNC9ja2ZpbmRlci9pbWFnZXMvcXUvMjAyNS9pbWFnZSg4NSkucG5nIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNzkxMTc5MTUzfX19XX0_&Signature=b9IzDYBTwZZX4QhWTjBQCoOQKoCy2J65faRFocR8H54Hq6bWAgxsufEAo~2vmBdnsgijgxjd3zmRLkfpu7BW0~Wkk~56qRg~6tzJqh0n000shPcQKZFVJmVdhUZJosY5th-Oqy8jnvv3jXFwz~rWKYSj7EJtxI4aXUAro1meYYYJ5RFsxGLfiUjB2JuHsk9mGzQLHABGEXYapPOlVQKpQqtUCasyrGf2H2a8HYFBkaKYKX7ouonIq5ZmCb0BKSIpdUxf7w82dhD9hJQo6TDajj8FimRl3LtvrYcuStPsUN~g5-xoBY9eG~4QcId2gNL4luUj~4KNnNufViPT9faMgw__&Key-Pair-Id=K2TK3EG287XSFC)
- On the Chatbot Customization page, fill out the fields using the pointers below:
|
Bot Name* |
Enter a unique bot name to help users identify your virtual agent. |
|
Bot Header* |
Provide a suitable title to be displayed on the bot header. |
|
Header Icon |
Click Change to provide the desired header icon.
|
|
Welcome Message* |
Enter a welcome message in the text box. |
|
Bot theme |
Choose the bot theme from the ready-to-use presets. |
|
Bot Avatar |
Choose the bot avatar from ready-to-use presets or configure your avatar by selecting Attach files from computer or Attach files from Cloud. |
|
Chatbot settings |
Auto pop up chatbot: Chatbot window automatically opens up/pops up every time the user logs in to ServiceDesk Plus. Auto clear chats on browser refresh: Enable to clear all your conversations when the browser is refreshed. |
* indicates mandatory fields
.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy84NjYvMjUxNC9ja2ZpbmRlci9pbWFnZXMvcXUvMjAyNS9pbWFnZSg4NikucG5nIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNzkxMTc5MTUzfX19XX0_&Signature=TA3mV1E9eYdogT0TWTa3UeA4TDV0c5XOeEjmTbNs4PK7A3H~HoDSYmgcLsSzDF10bKMLfS0hzURoAC211JZRv7Y8BsF-K3to-V7QqEeeRxd-GOrAMpAOsudhSyierpfhPPMUp8bfSajuxxkgR6Vyr63QY2OH12POLlAJpBiKpeQhpaDcD2NkNBV865V0J0CyTvSMAbVVbeSF6mDLfGuVS6ILQS2D7lXIl~jNztIE6s9tq7Zq7ARZmfzc6Cw-gkdL3W4mYvFRWp2BTJQ24mJijrA26Jp4pY4pm3B6TECxRi4P~J5SAuoNqB7QC~-RyVouozLhVNrO7IgBCKM2bh8MMQ__&Key-Pair-Id=K2TK3EG287XSFC)
- Click Save.
- Click the Reset button on the bottom of the page to set all fields to default values.