Chatbot Customization
Customize Ask Zia for technicians and requesters.
Role Required: SDAdmins
Ask Zia is available in two chatbot types: Conversational and Classic
This document explains the benefits and usage of these chatbot types.
Role Required: SDAdmin
Benefits of Zia chatbot customization:
- Ensures personalized experience in your communication with the users.
- Offers one-on-one interactive responses.
- Provides personalized product recommendations.
Zia Chatbot Customization (Classic)
- Navigate to Setup > Zia Chatbot > Chatbot Customization.
- Click Customize on the top-right side of the page.
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- On the Chatbot Customization page, fill out the fields using the pointers below:
|
Bot Name* |
Enter a unique bot name to help users identify your virtual agent. |
|
Bot Header* |
Provide a suitable title to be displayed on the bot header. |
|
Header Icon |
Click Change to provide the desired header icon.
|
|
Welcome Message* |
Enter a welcome message in the text box. |
|
Bot theme |
Choose the bot theme from the ready-to-use presets. |
|
Bot Avatar |
Choose the bot avatar from ready-to-use presets or configure your avatar by selecting Attach files from computer or Attach files from Cloud. |
|
Chatbot settings |
Auto pop up chatbot: Chatbot window automatically opens up/pops up every time the user logs in to ServiceDesk Plus. Auto clear chats on browser refresh: Enable to clear all your conversations when the browser is refreshed. |
* indicates mandatory fields
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- Click Save.
- Click the Reset button on the bottom of the page to set all fields to default values.