Chatbot Customization

Customize Ask Zia for technicians and requesters.

Role Required: SDAdmins

Ask Zia is available in two chatbot types: Conversational and Classic

This document explains the benefits and usage of these chatbot types.

Role Required: SDAdmin

Benefits of Zia chatbot customization:

Zia Chatbot Customization (Classic)

On the Chatbot Customization page, fill out the fields using the pointers below:

Bot Name*	Enter a unique bot name to help users identify your virtual agent.
Bot Header*	Provide a suitable title to be displayed on the bot header.
Header Icon	Click Change to provide the desired header icon. You can upload the header icon from your computer or from cloud. Click Reset to revert to default icon.
Welcome Message*	Enter a welcome message in the text box.
Bot theme	Choose the bot theme from the ready-to-use presets.
Bot Avatar	Choose the bot avatar from ready-to-use presets or configure your avatar by selecting Attach files from computer or Attach files from Cloud.
Chatbot settings	Auto pop up chatbot: Chatbot window automatically opens up/pops up every time the user logs in to ServiceDesk Plus. Auto clear chats on browser refresh: Enable to clear all your conversations when the browser is refreshed.

* indicates mandatory fields

Click Save.
Click the Reset button on the bottom of the page to set all fields to default values.