Use Zoho Flow actions, an easy-to-use no-code solution, to extend the capabilities of triggers and workflows in ServiceDesk Plus to automate tasks across third-party apps. For instance, you can use a Zoho flow action along with triggers to create a ticket with the same subject in Jira or other applications whenever a request is created in ServiceDesk Plus Cloud.
Role Required: SDAdmin, HelpDeskConfig.
Enable the Integration
To enable the integration,
To create a new Flow Action,
Go to Setup > Automation > Custom Actions > Zoho Flow Actions and click New Zoho Flow Action.
Enter a Name and Description for the action.
Input the API Name.
Select an applicable entity for the Flow Action, such as Requests or Tasks or Approvals, etc.
From the listed applications, select an application where you want to apply the flow action. For example, if you want to create a channel in Zoho Cliq, select Zoho Cliq in the application list, click Next and choose Create New Channel under the Choose Action section.
Click Next and select either an existing connection or create a new one. Learn more about connections here.
Click Next. In the next step, you can configure the fields.
Select the field and click on the variable you want to insert.
Click Save.
The action will be created and stored in the Zoho Flow Actions list view.
Zoho Flow integrations are now supported in the following data centers: