Add New Assets by generating Custom Codes

Role Required: SDAdmin or SDAssetManager; users with Add Inventory permission.

You can add assets to ServiceDesk Plus Cloud by generating your own barcodes and QR codes. You can automate code generation sequentially or generate codes manually for every asset.

To add assets by generating custom barcodes/QR codes, go to the Generate Code option on the left panel and click Generate Codes for New Assets as shown in the screenshot below.

Follow these steps to generate your own codes and add the assets:

Step 1: Generate codes and add assets

Choose a Product Type and a Product. Click the icon to add a new product.
Enter the Location of the asset.
Select a Site to be associated with the asset.
Mapping Field: Choose a field to which the generated barcode value should be copied. The available options are: Asset Tag, Serial Number, and Service Tag.
Choose your code generation method. For consumable products, the manual code generation method will be auto-selected.
Click Add Assets after you configure your code generation method.

Step 2: Check asset addition status

The Asset Addition Status section notifies if the asset is added. If the asset addition is successful, click Continue to Print.
If the asset addition fails, descriptive messages will be displayed to explain the reason for failure. You can resolve the error displayed and try again.
The assets will be stored in their respective product types.

Step 3: Print Barcodes/QR Codes

You can choose to print the codes to designate the codes on the asset hardware.

In the Print barcodes/QR codes section, select the type of code - Barcode or QR code.
Select the Label Property. Click the icon to add a new label property.
You can preview the code in the canvas below. Unclear labels are highlighted in yellow during preview and cannot be scanned properly. You can remove unclear barcodes from being printed.
Click Print.

Use Print Later to print the Codes later. You can find the unprinted codes under the Unprinted Codes section on the Print Codes page.

Use Test Print to print the first row of the Code label.

Use Add New to restart the process and add another asset.

Code Generation Methods

Sequential Method

Sequential method generates consecutive barcodes/QR codes using the Starting From value provided by you.

Enter the Prefix and Suffix. You can use alphanumeric or special characters as prefix or suffix.
Enter the value with which the code generation must begin as the Starting From value.
Specify the number of assets in the Count field. The number of codes generated is based on the count value.

If you have already added the asset by using barcode or QR codes, the count will be automatically incremented. Say you have added 25 workstations from count 1, the next time you add a workstation, the count will automatically start from 26.

Add comments, if any.
Click Add Asset.

For example, assume you have 10 new workstations and need QR Codes from the number 100. You can add the Starting From value as 100 and the Count as 10. Enter the Prefix (WS) and Suffix (ZLKR).

The generated QR Code will be as follows WS100ZLKR, WS101ZLKR, and so on.

Manual Method

Manual method allows you to enter the values to be converted as codes manually by separating them with commas. The manual code generation form varies according to the product type selected.

For assets and components,

Enter the code values such as prefixes, numbers, or any other special characters in the order of your preference.
Add comments, if any.
Click Add Asset.

Assets/Components

For example, assume you have a new Dell workstation. You can add the QR Code value as DELL100ZLKR. The QR Code will be generated with the same value.

For consumables,

Choose how you want to track the consumables - With Batch/Lot Details or Without Batch/Lot Details. Unlike Consumables forms, the tracking method will not affect the form layout here.
Enter the code values such as prefixes, numbers, or any other special characters in the order of your preference.
Specify the quantity of consumables added.
Add comments, if any.
Click Add Asset.