ServiceDesk Plus Cloud allows you to customize license types for all software manufacturers based on the number of workstations and users.
The default software license types are as follows:
|
Software License Type |
Explanation |
|
Individual |
Single installation. |
|
Named User License |
Access to a specific user. |
|
OEM (Original Equipment Manufacturers) |
Licenses attached to the hardware. These cannot be transferred to another workstation. |
|
Volume |
Multiple devices. |
|
Client Access License (CAL) |
CAL establishes a connection between server software and client software. They cannot be assigned to individual software installations. Users can link the server machine and client machines to this license. CAL clients can be assigned to software installations or users. |
|
Trial License |
Trial versions. It is a non-commercial license and is available only for evaluation purposes. |
|
Enterprise Perpetual |
Does not require renewal, and unlimited software installations can be allocated.
|
|
Enterprise Subscription |
Unlimited software installations can be allocated, but the expiry date will be based on the subscription. |
|
Concurrent License |
Access for a specific number of users at a time. |
|
Free License |
Freeware and unlimited installations with no expiry date. |
|
Node Locked |
Allocated to a single workstation. |
|
Subscription |
Applies to licenses that are part of a subscription and shared across multiple users. |
Go to Assets > Software & Licenses > Licenses.
Click New > New Software License.
Use the pointers below to fill out the fields:
|
Field |
Explanation |
|
Manufacturer* |
Select the manufacturer from the drop-down. To add a new manufacturer, click |
|
Managed Software* |
Select the managed software you want to add to the license from the drop-down. To add a new software, click |
|
Acquisition Date |
Enter the license acquisition date. |
|
Expiry Date |
Enter the license expiry date. |
|
License Name |
Enter the license name. |
|
License Type* |
Choose the license type from the drop-down.
To create a new license type, click |
|
License Option* |
Choose the licensing option from the drop-down. |
|
Purchase Cost |
Enter the license purchase cost. |
|
Purchased For |
Select the department for which the license was purchased from the drop-down. |
|
License Key |
Enter the license key, |
|
Allocated to Site |
Select the site to which the license is allocated from the drop-down. |
|
Vendor |
Select the vendor. To add a new vendor, click |
|
Description |
Give a brief description of the license. |
|
Organization License |
Confirm if the license was purchased for the organization or a specific site.
Choose the site from the drop-down if the radio button is selected No |
|
Downgrade Rights |
Add downgrade rights by selecting the software and the license key. Use the
|
*mandatory fields
Finally, click Save.

Users can upgrade existing software licenses when the vendor releases a new version.
To add a new upgrade license,
Go to Assets > Software & Licenses > Licenses.
Click New > New Upgrade License.
Fill out the form using the pointers below:
|
Field |
Explanation |
|
License Name |
Enter the license name. |
|
Manufacturer* |
Select the manufacturer from the drop-down |
|
Vendor |
Choose the vendor from the drop-down.
To add a new vendor, click |
|
Purchase Cost ($) |
Enter the purchase cost. |
|
Description |
Give a brief description of the license upgrade. |
|
License Key |
Enter the license key. |
|
Select License* |
Select the license from the drop-down |
|
Upgrade From* |
Choose the current software version. |
|
Upgrade To* |
Select the software version you wish to upgrade to. |
|
Downgrade Rights |
Add downgrade rights by selecting the software and the license key. Use the |
*mandatory fields
4. Finally, click Save.

To view software license details,
Go to Assets > Software & Licenses > Licenses.
Click the license name to view its details.
On the details page, the right pane displays a summary of the license. You can view the number of installations allowed, allocated licenses, and licenses available for allocation.
On the canvas, you can view the license information in the following tabs:
Details: View basic details of the software. You can also view the allocated licenses here.
Contracts: View contracts associated with the license.

Edit License: On the details page, click Edit to modify the license details.
Attach Documents to License
icon on the right pane. Click
and select Attach files from Cloud.
Edit License: Click
> Edit beside the license you want to edit and modify the details.
Delete License: Click
> Delete beside the license you want to delete. Alternatively, you can select the licenses in bulk and click Delete at the top.
Import Licenses: Click Import from CSV to import licenses. Learn more about importing software licenses.
Associate License to Agreement
After integrating SaaS Manager Plus with ServiceDesk Plus Cloud, you can sync license by clicking SaaS Manager Plus > Sync Now.
Click SaaS Manager Plus > Configure to establish connection with license providers.

More information on creating custom views, applying filters, and searching licenses is available here.