Add Software License

ServiceDesk Plus Cloud allows you to customize license types for all software manufacturers based on the number of workstations and users.

The default software license types are as follows:

 

Software License Type

Explanation

Individual

Single installation.

Named User License

Access to a specific user.

OEM (Original Equipment Manufacturers)

Licenses attached to the hardware. These cannot be transferred to another workstation.

Volume

Multiple devices.

Client Access License (CAL)

CAL establishes a connection between server software and client software. They cannot be assigned to individual software installations. Users can link the server machine and client machines to this license. CAL clients can be assigned to software installations or users.

Trial License

Trial versions. It is a non-commercial license and is available only for evaluation purposes.

Enterprise Perpetual

Does not require renewal, and unlimited software installations can be allocated.

 

Enterprise Subscription

Unlimited software installations can be allocated, but the expiry date will be based on the subscription.

Concurrent License

Access for a specific number of users at a time.

Free License

Freeware and unlimited installations with no expiry date.

Node Locked

Allocated to a single workstation.

Subscription

Applies to licenses that are part of a subscription and shared across multiple users.

 

If a user creates a new manufacturer, the default license type will be automatically assigned to it.

Add Software License

 

Field

Explanation

Manufacturer*

Select the manufacturer from the drop-down. To add a new manufacturer, click .

Managed Software*

Select the managed software you want to add to the license from the drop-down. To add a new software, click .

Acquisition Date

Enter the license acquisition date.

Expiry Date

Enter the license expiry date.

License Name

Enter the license name.

License Type*

Choose the license type from the drop-down.

  1. For Client Access License type, specify No of CALs/No of Processors based on the License Option selected.

  2. Select the server in Associate to Server if the license option is selected as No of Servers

  3. For Concurrent License license type, specify the number of users allowed per installation in the User(s) Allowed field.

  4. For Named User License type, allocate the users under the Used by field.

  5. For the Node Locked license type, select the allocated user from the Allocate to field and provide Host ID and OS Name of the workstation.

  6. For Trial License or Volume license types, specify the number of installations allowed.

To create a new license type, click and configure the fields with these pointers.

License Option*

Choose the licensing option from the drop-down.

Purchase Cost

Enter the license purchase cost.

Purchased For

Select the department for which the license was purchased from the drop-down.

License Key

Enter the license key,

Allocated to Site

Select the site to which the license is allocated from the drop-down.

Vendor

Select the vendor.

To add a new vendor, click beside the drop-down. Enter the name, description, contact person information, and currency, and then click Save.

Description

Give a brief description of the license.

Organization License

Confirm if the license was purchased for the organization or a specific site.

 

Choose the site from the drop-down if the radio button is selected No

Downgrade Rights

Add downgrade rights by selecting the software and the license key. Use the to add more downgrade rights.

 

*mandatory fields

 

 

Upgrade License

Users can upgrade existing software licenses when the vendor releases a new version.

To add a new upgrade license,

  1. Go to Assets > Software & Licenses > Licenses.

  2. Click New > New Upgrade License.

  3. Fill out the form using the pointers below:

 

Field

Explanation

License Name

Enter the license name.

Manufacturer*

Select the manufacturer from the drop-down

Vendor

Choose the vendor from the drop-down.

 

To add a new vendor, click . Refer here to fill out the form.

Purchase Cost ($)

Enter the purchase cost.

Description

Give a brief description of the license upgrade.

License Key

Enter the license key.

Select License*

Select the license from the drop-down

Upgrade From*

Choose the current software version.

Upgrade To*

Select the software version you wish to upgrade to.

Downgrade Rights

Add downgrade rights by selecting the software and the license key. Use the to add more downgrade rights.

*mandatory fields

 

4.  Finally, click Save.

 

 

View Software License Details

To view software license details,

Details: View basic details of the software. You can also view the allocated licenses here.

Contracts: View contracts associated with the license.

 

 

Edit License: On the details page, click Edit to modify the license details.

Attach Documents to License

  1. Go to the software license details page.
  2. To add files from the computer, click Attach Documents at the top.
  3. To add files from the Cloud, click the icon on the right pane. Click and select Attach files from Cloud.
The attached file size cannot exceed 10 MB.

 

List View Actions
  

Edit License: Click > Edit beside the license you want to edit and modify the details.

Delete License: Click > Delete beside the license you want to delete. Alternatively, you can select the licenses in bulk and click Delete at the top.

Import Licenses: Click Import from CSV to import licenses. Learn more about importing software licenses.

Associate License to Agreement

When the workstation/server status is moved to Disposed, the associated software licenses are revoked automatically.

 

SaaS Manager Plus Actions

 

More information on creating custom views, applying filters, and searching licenses is available here.