ManageEngine ADManager Plus is a unified management and reporting tool for Active Directory, Microsoft Exchange, and Office 365. It is a web-based on-premises solution that allows you to create and modify accounts, delegate users, reset passwords, unlock users, generate reports, etc.
By integrating ADManager Plus with ServiceDesk Plus Cloud, you can perform various Active Directory operations like creating users, deleting users, enabling/disabling users, resetting passwords, and unlocking users directly from the request details page via the ADManager Plus widget. These operations are especially useful when service requests require technicians to access the Active Directory. For example, during employee onboarding, a department head might raise a request to the IT team to create a user account and assign an asset to the new employee or a user might raise a request to unlock their account or reset their password.
|
Specification |
ServiceDesk Plus Cloud |
ADManager Plus |
|
Edition |
Enterprise Edition |
All editions |
|
Role |
SDAdmin |
Super Admin |
ADManager Plus is an on-premises application and it must be configured to be accessed over the internet in order to integrate with ServiceDesk Plus Cloud. You can either do this by configuring DMZ for ADManager Plus or by hosting ADManager Plus on cloud services like AWS or Azure.
More resources:
Download ADManager Plus
Getting Started with ADManager Plus
ADManager Plus Editions and Licensing Information
ADManager Plus plugin is not supported for this integration.
To integrate ADManager Plus,
Go to Setup 
> Apps & Add-ons > Integrations > ManageEngine Integrations. Locate the ADManager Plus integration card and use the toggle to enable the integration. Alternatively, you can install ADManager Plus extension from ManageEngine marketplace under Extensions.
Once enabled, the ADManager Plus web tab will be added to the navigation menu.
Provide the ADManager Plus URL and also select an appropriate probe (not required if ADManager Plus is hosted on the cloud) from the drop-down.
Note: Probes are used to access on-premises software applications from ServiceDesk Plus Cloud. If ADManager Plus is deployed by your organization as an on-premises application, the probe must also be installed on the same network. To learn more about probes, click here.
Click Next.
Provide ADManager Plus admin credentials (Username and Password) and also select the domain.
Finally, click Finish.
After this configuration, you need to associate technicians between ADManager Plus and ServiceDesk Plus Cloud. The ADManager Plus widget on the request details page will become accessible only to technicians who are mapped between both applications.
You can manually associate technicians of ADManager Plus with technicians in ServiceDesk Plus Cloud.
To associate technicians,
Log in to ADManager Plus as super admin.
Go to Delegation > Configuration > Technician Authtokens.
Select your preferred technician and click Generate Authtoken.
Copy the authtoken.
Log in to ServiceDesk Plus Cloud as admin.
Go to ADManager Plus > Associate Users and click Associate User.
Select ADManager Plus Technician: Select your preferred technician from the drop-down.
ServiceDesk Plus Technician Name: Use this combo box to select the corresponding technician in ServiceDesk Plus Cloud.
Provide the authtoken copied from ADManager Plus (Step 4).
Finally, click Associate User.
To edit a technician association,
Go to ADManager Plus > Associate Users.
Locate your preferred technician association and click Edit under the Actions column.
Make changes as required.
Finally, click Associate User.
To remove a technician association,
Go to ADManager Plus > Associate Users.
Locate your preferred technician association and click Dissociate under the Actions column.
Confirm your action.
You can perform the following Active Directory operations directly from ServiceDesk Plus using the ADManager Plus widget. The widget is accessible on the right-side pane of the request details page to all technicians who are mapped between both applications and it supports the following operations.
You can create a new user account in Active Directory from ServiceDesk Plus Cloud if the Active Directory is managed using the integrated ADManager Plus.
To create a new user account,
Click ADManager Plus
on the right-side pane of the request details page.
Click Create User.
Select Domain: Choose the domain from the drop-down to which you want to add the new user.
Template Name: Choose your preferred template. To learn more about templates, click here.
Provide necessary information such as first name, last name, password, phone number, title, etc depending on the selected template.
Finally, click Create User.
You can delete a user account from the Active Directory that is managed using the integrated ADManager Plus directly from ServiceDesk Plus Cloud.
To delete a user account,
Click ADManager Plus
on the right-side pane of the request details page.
Click Delete User.
Select Domain: Choose the domain from which the user has to be removed.
Enter/Search user: Use this combo box to search and find the user that you want to remove.
Select your preferred user from the results.
Finally, click Delete and confirm your action.
You can reset your users' Active Directory password directly from ServiceDesk Plus Cloud if the Active Directory is managed using the integrated ADManager Plus.
To reset Active Directory password,
Click ADManager Plus
on the right-side pane of the request details page.
Click Reset Password.
Select Domain: Choose the user's domain from the drop-down.
Enter/Search user: Use this combo box to search and find the user whose password has to be reset.
Select your preferred user from the results.
New Password: Provide a new password for the user account.
Re-enter Password: Confirm the new password by reentering it.
Change password at next logon: Enable this check box if you want your users to mandatorily change this password after the first successful login.
Finally, click Reset.
You can enable/disable user accounts in the Active Directory from ServiceDesk Plus Cloud if the Active Directory is managed using the integrated ADManager Plus.
To enable an Active Directory user account,
Click ADManager Plus
on the right-side pane of the request details page.
Click Enable User.
Select Domain: Choose the user's domain from the drop-down.
Enter/Search user: Use this combo box to search and find the user account that you want to enable.
Select your preferred user from the results.
Finally, click Enable User.
To disable an Active Directory user account,
Click ADManager Plus
on the right-side pane of the request details page.
Click Disable User.
Select Domain: Choose the user's domain from the drop-down.
Enter/Search user: Use this combo box to search and find the user account that you want to disable.
Select your preferred user from the results.
Finally, click Disable User.
The Active Directory user accounts that are locked out due to repeated invalid credentials input by the users can be unlocked directly from ServiceDesk Plus Cloud if the Active Directory is managed using the integrated ADManager Plus.
To unlock an Active Directory user account,
Click ADManager Plus
on the right-side pane of the request details page.
Click Unlock User.
Select Domain: Choose the user's domain from the drop-down.
Enter/Search user: Use this combo box to search and find the user account that you want to unlock.
Select your preferred user from the results.
Finally, click Unlock User.
You can modify the ADManager Plus configuration, associate technicians between ADManager Plus and ServiceDesk Plus Cloud, or access ADManager Plus support resources directly from ServiceDesk Plus Cloud.
You can modify the configuration information (URL and probe) used to set up the integration under the ADManager Plus tab.
To modify the configuration,
Go to ADManager Plus > Configuration.
To change the Server URL and probe, hover over the server URL, click Edit, provide a new URL, select your preferred probe, and click Connect.
To modify admin credentials, hover over the user name, click Edit, provide new user credentials, select the appropriate domain, and click Update.
You can access support resources relating to ADManager Plus directly from ServiceDesk Plus Cloud under ADManger Plus > Support.
You can enable or disable the ADManager Plus widget and the web tab from the custom widgets section.
To enable/disable the widget and web tab,
Go to Setup 
> Developer Space > Custom Widgets.
Locate and click ADManager Plus widget entry.
Use the appropriate toggles to enable/disable active directory management, left panel menu icon, request details page panel, and web tab.
You can enable/disable the integration in one of the following ways.
Under the ManageEngine Integrations tab:
Go to Setup 
> Apps & Add-ons > Integrations > ManageEngine Integrations.
Locate the ADManager Plus card and use the toggle to disable the integration.
Under the Custom Widgets Section:
Go to Setup 
> Developer Space > Custom Widgets.
Locate the entry for the ADManager Plus widget and use the toggle under the Status column to disable the integration.