Install Remote Probes   

ServiceDesk Plus Cloud relies on the probe-server architecture for device scanning. Therefore, to scan devices in your organization's networks or domains, install the probe on a Windows machine within each network or domain you want to scan.
When a scan is initiated, the central server (ServiceDesk Plus Cloud) assigns the scan as a job to the associated probe via data management server (DMS). The probe executes the job, collects the device details, and sends them to the central server to add as assets. When a device is scanned again, the probe sends only the changed details to minimize bandwidth usage.
Every five minutes, the probe contacts the central server to update its status and check for new scans. Scans initiated while a job is in progress are queued and picked up at the next contact.

Probe Architecture 

Learn how probe handles different scans.
You can also configure probes in custom widgets to establish a connection between probe and third-party application.

Minimum system requirements to install probe:

• Operating System: Windows Server 2012 or later, Windows 10 or later
• Dependent Software: .NET Framework 4.8 or later 
• Hardware Requirements: 4GB of RAM, Processor Speed of 1.80 GHz, and Hard Disk space of 5GB.
• Supported Communication Protocol: HTTPS with TLS 1.2 and later must be enabled, and older protocols (TLS 1.1) must be disabled. 

 
URLs and ports to be whitelisted for probe:

• Ports: 443 (HTTPS), 5454 (if self-scan is used via probe) 
• ServiceDesk Plus Cloud URLs: Click here for the list of URLs to be whitelisted.
• Data management server (DMS) URLs: Click here for the list of DMS domain URLs to be whitelisted.  

Add Probe  

To add a probe,

• Go to Setup > Probes & Discovery > Probe.
• Click Add Probe in the toolbar. 
• Enter the probe name and select the associated site. 
• Click Add. 

 Install and Download Probe 

To install a probe, a probe key is required. To get the probe key, 

•  Go to the probes list view. 
•  Click Show Key next to the required probe. 
•  Copy the probe key in the pop-up. 

To download ServiceDesk Plus Cloud probe file, 

• Go to the probes list view. 
• Click Download Probe in the toolbar. The probe file SDPlive_Probe.msi will be downloaded. 

• Save the probe file on the target machine where the probe must run. 
• On the target machine, double-click the probe file to install it.
• To complete the probe installation, click Close and enter the copied probe key in the pop-up. 
• If you are using a proxy server, enter the proxy server details, such as proxy host, port, username, and password.
• Click Register Probe. 

After the probe has been installed and registered, you can scan and collect asset information across your organization's domains and networks.
Learn how to add domains and networks in ServiceDesk Plus Cloud.

Probes List View Actions 

View probe-installed hosts
View probe status
Schedule scans
View probe task status
Other actions

View Probe-Installed Hosts 

The Installed Host column displays the machine on which each probe is installed.

View Probe Status 

Probe that are alive and in contact with the server are indicated with a green desktop icon, while probes that failed to contact the server for more than 15 minutes are indicated with a red desktop icon .

Schedule a Scan   

You can schedule probes to scan devices across associated networks and domains periodically. To schedule a scan,

• Go to the probes list view. 
• Cick the schedule icon next to the required probe. 
• In the Schedule Scan pop-up, 
  • Enable the Scheduled Scan toggle.
  • Select the scan frequency: Daily, Weekly, Monthly, Periodic, or Once.
  • Based on the selected frequency, further configurations are shown: 
    •     Daily: Set the start date for the scan schedule and the time at which each scan must run.
    •     Weekly: Select the required days and the time at which the scan must run.
    •     Monthly: Select the required months, the day of the month, and the time at which the scan must run.
    •     Periodic: Specify the interval (in days) at which the probe must scan.
    •     Once: Specify the date and time at which the probe must scan.
• Click Save. 

Completed scan schedules and probes without scan schedules are marked in gray schedule icon , while pending scan schedules are marked in orange schedule icon .
To disable a scan schedule, click the schedule icon next to the required probe and disable the Enable Scheduled Scan toggle in the pop-up.

View Probe Task Status   

Click the Task Status icon next to the required probe to view the list of assigned scan jobs (task) and their statuses. 
To delete a task, select the checkbox next to it and click Delete.

Other Actions 

Select the checkbox next to the required probes and use Actions in the toolbar to perform the following:

• Inactivate and Activate Probes: Click Inactivate Probes to deactivate the selected probes. To reactivate, click Activate Probes.
• Associate Probes to Site: Click Associate Probes to Site to associate a site with the selected probes. 
• Reset Probes: Use the Reset Probes option to reset probes associated with modified or inactive assets.
• Delete Probes: Click Delete Probes to delete the selected probes.

View and Manage Installed Probes 

View Probe

To view the installed probe on a Windows machine,

• Go to Start > All apps > ManageEngine SDP Cloud Probe and select Show Tray Icon.
• A ManageEngine SDP Cloud Probe icon will now appear in the notification area (formerly called system tray) at the right-bottom of the screen. Click the icon to view the probe details.

Manage Probe

Right-click the ManageEngine SDP Cloud Probe icon to perform the following: 

• Start: To start the probe service.
• Stop: To stop the probe service. Scheduled scans will not execute while the probe is stopped.
• Register Probe: If the probe has not been registered with the central server, use the Register Probe option and enter the probe key to register it. 
• Exit: To hide the probe tray icon without stopping the probe. The probe will continue to function. 

Remove/Uninstall a Probe  

To remove the ServiceDesk Plus Cloud probe,

• Double-click the ServiceDeskPlus Cloud Probe icon. A popup will be displayed. 
• Select Remove ManageEngine SDP Cloud Probe.
• Click Finish. 
• Click Close to exit.