Announcements

Announcements alert users about help desk related information such as service updates, server issues, license renewal, or UI launch. In ServiceDesk Plus Cloud, you can use announcements to publish information company-wide, only to technicians, or to specific user groups.

You can also publish announcements as banners.

Role required: SDAdmin, SDSiteAdmin, or AnnouncementConfig

Create New Announcement

Go to Home > Announcements.
Click New Announcement.
Fill out the following fields.

Field	Explanation
Template	Select an announcement template to use the predefined values.
Title*	Provide a title for the announcement.
Description*	Describe the upcoming event in a few lines.
From*...To	You can schedule the announcement to be published at a specific time by selecting the start time and end time.
Announcement Type	Select an announcement type to provide additional information on announcements. You can also create new announcement types. To learn more, click here.
Priority	Select the importance level of the announcement.
Services Involved	Select service categories that may be affected by the announcement.
Email Users	Enter the email address of users to whom you want to share the announcement via email.
Access Level	Select users who can view the announcement. Private: Only technicians. Public: Both requesters and technicians. Shared: Only to specific user groups and technicians. The Shared option is available only if user groups are configured.
Banner	Enable Display Banner to show announcements at the top of the page. The announcement banner disappears after the user views the announcement in the banner, announcements list view, or notification pane. Customize the display banner using the following options: Custom Style - You can choose the background color, font color, text alignment, and announcement icon. Priority Based - The background color of the announcement is applied based on priority. However, you can choose the font color, text alignment, and announcement icon. Keep Banner until expiry: Use this to display the banner at all times till the expiry date.
Attachments	Add relevant files (not more than 50 MB in size).

Click Save.

You can view the announcement banner as shown in the screenshot below.

List View Actions

View Announcement Details - Click on an announcement title to view its details.

Users can use the Follow option on the right to receive real-time updates on announcements. Technicians can add comments to announcements. They can add public or private comments. If the "Show this comment to the requester" option is selected, then it will be a public comment; if not it will be Private.

Edit Announcements - Click the icon beside an announcement and select Edit. Modify the details and click Save.

Delete Announcements - Click the icon beside an announcement and select Delete. To bulk delete announcements, select the announcements and click Delete on the toolbar.

Follow Announcements - Technicians can follow announcements to receive real-time updates on announcements. Click the icon beside an announcement and select Follow.

View Followers - Technicians can view the list of followers for each announcement and track the count of views. Click the icon beside an announcement and select View Followers.

Filter Announcements - You can filter announcements based on announcement types. By default, all announcements are listed on the list view page. Click the filter drop-down on the top-left and choose your preferred option.

Requesters cannot view the expired announcements.

Table Settings - Use the icon on the upper-right of the list view page to specify the number of records to be displayed per page and set a refresh frequency.