Browse Solutions by Topic

The solution articles are organized by topics and sub-topics, thereby listing a table of contents on the list view page for easy navigation.

To browse solutions by topic, go to the left pane on the solution list view. The count of each nested item, be it a sub-topic or article, will be displayed beside the item.

Click on a topic to view the corresponding sub-topics. On clicking a sub-topic, you can view the articles listed. You can expand all topics at once using the Expand option and then collapse them.

If a topic/sub-topic is shared to specific technician groups, the shared groups will be displayed beside the topic name on top of the list view page.

You cannot access topics/sub-topics of specific technician groups, if you are not a part of the group.

Add New Topic/Sub-topic

To add a topic, click New on the left pane.
To add a sub-topic, hover over a topic name, click and select New.
In the New Topic form, fill in the following details:
Add a unique solution topic name. This is a mandatory field.
Select an icon to represent the topic. You can also import an image as the topic icon.
Click Save.

Only JPEG, GIF, or PNG files of less than 2MB can be imported as topic icon.

See Also: Manage Topics