ServiceDesk Plus Cloud allows you to create announcements from requests. These announcements alert users about frequently occurring incidents and provide solutions by sharing the description and resolution of requests. You can share announcements with specific user groups or all users in the organization.
Role Required: SDAdmin, SDSiteAdmin, or AnnouncementConfig role with View Requests permission.
Go to the request details page.
Click Actions > Make an announcement.
Fill out the form. The following fields will be auto-populated: Title, Description, Priority (if assigned), and Services Involved (if assigned). More information on filling in the announcement form is available here.
Click Save.
Users can view announcements from any of the following places:
Announcement Banner
Announcements widget on the home page (requesters)
Announcements tab on the home page (technicians)
Notifications in header menu
