Office 365 Calendar Integration

Office 365 Calendar integration allows you to sync a technician's unavailability information, reminders, meetings, and other events in ServiceDesk Plus Cloud with Office 365 Calendar.

Any events recorded in either application will be automatically synced across both applications.

Enabling the integration

In ServiceDesk Plus Cloud,

Go to Setup > Apps & Add-ons > Integrations > Third Party Integrations.
Enable Office 365 Calendar.

Ensure that the Microsoft Azure integration is enabled before enabling Office 365 Calendar.

Click Configure.
In the Office 365 Calendar Configuration pop-up, select the checkboxes for the following options to sync information between the applications.
- Reminders to Office 365 Calendar
- Unavailability Types/Statuses between both applications

Map the Office 365 Calendar statuses with ServiceDesk Plus Cloud unavailability types:
- Select a status from the drop-down on the left.
- Map it with the required unavailability type from the drop-down on the right.
- Click the plus icon to map more statuses with unavailability types.
Click Save.

Important points to note

Before enabling Office 365 Calendar, the Microsoft Azure integration is enabled.
After mapping unavailability types with statuses, requests will not be auto-assigned to unavailable technicians.
If you sync the same unavailability type for two different statuses, only the first mapped unavailability will be considered.
After you enable the integration, previously recorded unavailability and reminders for the current year (maximum 1000 events) will be synced automatically.