Software and Software Suite

ServiceDesk Plus Cloud scans your network to identify the software installed on workstations and manages software licenses, license agreements, and service packs. You can access software under Assets > Software & Licenses > Software.

Software Suite

A software suite is a collection of related software applications. The vendor provides a single license for the software suite, which manages all the component software in a machine.

Example: Adobe suite and Microsoft Office suite.

Software Types

Software Type	Explanation
Freeware	Software provided without charge
Shareware	Free software distributed for evaluation, with a potential fee for ongoing use
Managed	All licensed software
Excluded	Software that is not required to be managed
Prohibited	Software that the organization restricts
Unidentified	Software that cannot be classified or categorized

You can add more software types under Setup > Customization > Asset Management > Software Type. Learn more.

Add New Software/Software Suite

Go to Assets > Software & Licenses > Software.
Click New and select New Software or New Software Suite.
Use the pointers below to fill out the fields:

Field	Explanation
Software Name*	Specify the software name.
Version*	Enter the software version.
Software Type*	Select the software type from the drop-down.
Software Category*	Select the software category from the drop-down.
Manufacturer*	Select the software manufacturer.
Cost($)	Enter the cost of the software. This field is supported only for service catalogs.
Description	Specify relevant information about the software.
Images*	Add images to the software. You can attach images from the computer or the Cloud.
Suite Component Software (Applicable only for software suite)
Component Software*	Software that is part of the suite is called component software. Select the component software to be included in the suite.
Identify Suite Installations (Applicable only for software suite)
Identify the suite installation based on the following rule	Suite installations are workstations in which the suite licenses can be allocated. You can identify suite installations automatically or manually by enabling the respective radio buttons. To detect suite installations automatically, set a rule to determine the number of software installations on a computer by specifying the number. For manual selection of suite installations, choose from the Matched Suite Installation table.

*mandatory fields

When adding a software suite, managed software of the same manufacturer will be listed in Component Software. The software type will be set to Managed by default, and users will not be able to modify it.

List View Actions

Customize List View

Use the filter drop-down to customize the list view based on specific criteria.
The following custom views are available by default: Zero Installation Software, All Software, and Software Suite.
Frequently used filters can be marked as favorites by using .
Pin your favorite custom views as quick links by clicking beside Favorites.

Create Custom Filters

Apart from the default filters, you can create your own filters.

Click on the top-left of the page.
Provide a name of the custom view.
Select the column and criteria.
SDAdmins can create a private filter by enabling Make this view as a private custom view. Users without administrator privileges can create only private views. Therefore, this option will not be available for them.
Click Apply or Save. If you click Apply, a temporary view of assets with the configured criteria will be displayed.

Column Chooser

Customize the information you want to view on the list view. You can choose up to 70 columns to view on the asset list by clicking the column chooser icon. You can also re-order the columns using the icon.

Search Software: Use the icon to perform a column search on software.

Table Settings: Use Table Settings to customize the columns displayed on the list view page. You can also sort the columns and set the number of records displayed per page.

Edit software/software suite: You cannot edit software details. However, you can modify the manufacturer, software category, and type:

Change manufacturer: Select the software/software suite and click Actions > Modify Manufacturer.
Change category: Select the software/software suite and click Actions > Modify Category.
Change software type: Select the software/software suite and click Move To. Choose the software type from the drop-down.

Delete Software: Select the required software/software suite and click Delete.

Bulk actions can be performed for edit and delete operations.