User Survey

---

Surveys help you create and send customer surveys to collect valuable feedback and responses from your customers to improve the help desk quality.

To access the user survey-related configurations, go to Setup >> User Survey. You can configure surveys in two ways:

• ServiceDesk Plus Survey - Use ServiceDesk Plus Cloud's built-in survey functionalities to create and send surveys to users.
• Zoho Survey - Integrate ServiceDesk Plus Cloud with Zoho Survey to create surveys and track responses with enhanced features.