Zoho Survey

ServiceDesk Plus Cloud integrates with Zoho Survey, a powerful survey-building tool. You can create user-friendly surveys in minutes and gain valuable customer insight to improve your help desk service.

Role Required: SDAdmin

With Zoho Survey you can:

Create and save any number of templates.
Use predefined templates from Zoho Survey.
Add different question types, including multiple-choice, rating scale, image type, multiple lines, and so on.
Apply logic to a question and direct respondents to different pages based on their responses.
Trigger surveys based on specific conditions.

You can set up the integration for Zoho Survey under Setup > Apps & Add-ons > Zoho Survey. There are no pre-requisites for setting up the integration.

Click Enable Zoho Survey to set up the integration. After the integration is enabled, you can disable or configure the integration by clicking the respective button. You can navigate to Setup > User Survey to configure the survey-related settings.

Once the integration is set up, the database will be retained in Zoho Survey even if the integration is disabled.