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>> Customization >> CMDB.The CMDB comprises CIs, grouped under different CI types and connected by different relationships. Before you start configuring CIs and defining CI relationships, you need to first configure the CI types and the relationship types.
Click here to know about different CMDB components.
Only the Administrators and the Technicians with SDCMDBAdmin role can access the CMDB Admin configurations.
Configure CMDB roles under Setup >> Users & Permissions >> Roles.
Once you gain the CMDB Admin access, you can go ahead and configure the following CMDB Admin configurations under Setup>> Customization >> CMDB.
Configuration Item Types (CI Types) - Categorize your CIs under specific CI Types.
Relationship Types - Configure the nature of relationships between different CIs.