Inbound Applications
Inbound applications are tools that monitor various IT devices/services for any alerts. These include on-premises and SaaS-based monitoring tools, log management systems, and project management applications.
Under Inbound Applications, you can add and integrate various inbound applications that are used in your IT environment to collect alerts. These alerts can be managed from the Alerts module.
To add an application,
- Click Add Applications and select your inbound application from the list.
- Enter the following details:
|
Field |
Description |
|
Application |
The selected application is displayed here. To select a different application, click Change Application. |
|
Application Label |
Provide a label for internal use. |
|
Notification Profiles |
Select the notification profile to execute for alerts from the selected application. To create notification profiles, go to the Notification Profiles tab. |
|
Tags |
Add tags to filter alerts in the module. |
- For on-premises applications, enter the following:
|
Field |
Description |
|
AlarmsOne Agent |
Select the agent installed on the inbound application server. Go to the Agent tab, download the alert poller (agent), install it on the application server, and then associate it here. |
|
Protocol, Host, and Port |
Specify the HTTP, host, and port of the inbound application. |
|
Username and Password |
Enter the username and password of the inbound application account. |
|
API Key |
Copy the API key from the API Key tab and paste it here. The API key will also be shown when the agent is downloaded. |
|
Time Zone |
Select the appropriate time zone. |
- Finally, click Add.
List View Actions
- Use Webhook URL or Application URL
to integrate ServiceDesk Plus Cloud in the target inbound application. - Use the Mute
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icon next to an inbound application to suspend and resume alert notifications from it. - To edit, delete, and disable an inbound application, hover over it and use Actions
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. - Use the Tag
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icon next to an inbound application to view associated tags.
