View Release Details
The release details page is a collection of all the details relevant to the release. The details are structured to help release users access information instantly. Every element in the release details page is tailor-made to ease the daily work of release users within ServiceDesk Plus Cloud.
The page is divided into three sections with a clear, prioritized display of fields:
Left Pane — Displays the details of the release that are grouped in the following tabs: Stages, Conversations, Associations, Tasks, Reminders, Work Logs, Approval, and History. The left pane is mainly used for navigational purposes.
The current stage of the release and the status progress are indicated in the left pane using various indicators.
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Indicator
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Remarks
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Release reached Completion status of the stage and moved to next stage
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Release reached Rejection status of the stage and moved to next stage
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Release reached In Progress status of the stage and moved to next stage
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Release did not go through the stage and skipped it.
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Current stage of the release. The status is In Progress.
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Current stage of the release. The status is Completed.
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Current stage of the release. The status is Rejected
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Release is yet to reach the stage.
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Release reached Cancelled status in Close stage.
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Canvas — Displays the information relevant to the tab selected on the left pane. The information is compartmentalized into individual sub-tabs and supplied with a coherent structure for easy access. In addition, it contains the actions that can be performed on the release.
Right Panel — The right panel provides an outline of the essential details of the release to help you quickly assess the release without having to go over every detail.
Users can preview the workflow associated with a release request by using the Workflow button. Refer to release workflow execution page for more details.
Besides simplifying the work of users, the details page features many actions that can be performed on the release request:
- Edit Release: Users with permissions to edit the submission stage can update a release using the Edit button on the details page. You can also spot-edit the various release fields in each tab and sub-tab.
- Assign Release: Technicians can assign a site, group, or release engineer to the release request using the Assign button.
- Close Release: Release users with Approve permissions for closure stage can close the release request anytime by using the Close button.
- Print Release: Use the Print button to preview and print the release details.
- Delete Release: Go to Actions > Delete to delete the release.
- Make Announcements: You can also make private/public announcements to users regarding the release from the Actions menu.
- Send Notifications: Go to the Actions menu to send a notification to other users regarding the release. The notifications are listed under the Conversations tab.
Additionally, release users can use the Actions menu as a quick alternative to performing common actions such as adding notes, reminders, tasks, or worklogs.