Role Required: SDAdmin, Technicians with View Solutions permission
The solution details page contains the solution article along with other help desk details relevant to the solution. The information added to the additional fields in the solution template is listed below the solution article.
You can record how helpful the solution was using the like/dislike button. Click the numbered button beside to view the users who reacted to the solution.
The other details relevant to the solution are compartmentalized into individual sub-tabs as follows:
The metadata about the solution such as status, template, review/expiry date, shared technician groups, or publish status is structured in the right pane. You can add or download attachments if needed by using the 
icon.
The details page also features actions that can be performed on the solution article. You can edit, delete, or forward a solution in an email using the toolbar buttons or the Actions menu. Additionally, you can use the Actions menu to:
