ServiceDesk Plus Cloud supports Contract Management that enables you to formulate, control, and manage contracts with external parties. A contract is a legally binding agreement between parties. Contract management can be used in conjunction with service management and asset management. You can create contracts for your assets and software or standalone contracts.
You can create a contract with basic information such as the contract owner, vendor, and period. Besides the basic details, the following information is essential to initiate any contract:
Cost Information - Specifies the cost associated with the contract.
Support Details - Includes the resources involved, supplies offered, the overall support provided, and the like.
Terms and Conditions - Reflects the key metrics in the agreement.
Related Assets and Software - Includes assets and software covered under the contract.
The contract owner manages the contract throughout its life cycle. You can configure contract expiry notifications to be sent to users and vendors. You can mark the parent-child relationship between contracts to track them easily and to deliberate the expiry of specific contracts.
ServiceDesk Plus Cloud allows you to manage the following types of contracts:
Lease: Use a lease contract to track details associated with any leasing equipment. For example, an IT company is likely to procure heavy machinery like genset on lease, and this procurement involves signing a lease contract by both parties. When you lease different types of heavy equipment for different periods from the same vendor, you can create a parent contract outlining the general terms and conditions and have subcontracts for each equipment.
Maintenance: Use a maintenance contract to avail regular maintenance for any product from its manufacturer. For example, when you buy a scanner, it might come with a maintenance contract. You can track the maintenance contract and also purchase an additional or extended maintenance contract for the scanner.
Support: A support contract is an agreement made by the vendor or manufacturer to provide technical support for a product or service. For example, when you buy enterprise software, you get a support contract to claim access to customer support for clarifying any questions related to the software. Support contracts sometimes include maintenance and repair.
Warranty: Use a warranty contract for protection against any defects in a product within a defined period. For a given product, the warranty contract supports repair, replacement, performance optimization, and more at an agreed price and within the agreed period. A warranty contract protects the product manufacturer from excessive claims and the buyer from purchase risk. For example, when you buy a scanner, it might come with a warranty contract for a defined period during which you can get free servicing and support for the scanner from the manufacturer. You can also purchase an additional or extended warranty contract for the scanner.
To learn how to manage contracts in ServiceDesk Plus Cloud, go to the following links: